Product Support Engineer (H/F) (M/F)

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 83 000 collaborateurs pour un chiffre d'affaires de 19,0 milliards d'euros en 2022, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.



Safran est dans le top 30 des meilleurs employeurs mondiaux 2022 selon le magazine Forbes.



Safran Landing Systems est le leader mondial des fonctions d'atterrissage et de freinage pour aéronefs. Partenaire de 30 avionneurs dans les domaines du transport civil, régional, d'affaires et militaire, la société assure le support de 27 800 avions effectuant environ 73 000 atterrissages par jour.

Mission description

Safran Landing Systems is the world leader in aircraft landing and braking systems and is at the forefront of contributing to safer, more sustainable aviation for current and future generations. We design, test, manufacture and assemble landing gear used on commercial aircraft including Airbus and Boeing, and UK military aircraft such as the Eurofighter Typhoon. Gloucester is home to the UK division and has been a leader of cutting edge landing gear technology for over 90 years, since the innovative designs of Sir George Dowty. YOU can be a part of our legacy …



What will I be doing?



The Product Support Engineering team is a fast paced, reactive department within the Customer Services organization at Safran LS with a hugely diverse and varied workload. The main responsibility of the PSE team is to provide first class technical support to airlines and MROs to ensure airworthiness and keep aircraft in the air.



Some of the main tasks that the PSE is responsible for are:

Aircraft component investigations – Perform root cause investigations into problems that have occurred in service on Safran LS components. This involves being the main focal for the investigation and leading a cross functional team including the laboratory, chief engineers office and quality with the shared goal of ensuring the continued airworthiness of SLS products.

Answering of technical queries from both Airlines, TCH and MRO's across all Gloucester landing gear products. This can involve working across different departments and Safran sites to utilize the range of expertise within the company to help with developing a solution.

Using in service experience, develop solutions to improve Safran LS products, through modifications, technical documentation or process improvement.

Development of bespoke on wing repairs for structural landing gear components, sometimes on an AOG basis

Working closely with aircraft manufacturers (mainly Airbus) to ensure customer satisfaction

Compile technical content and present at Safran LS's bi-annual customer conferences in the Americas, Asia and EAME regions

Provide technical support to our front office customer support managers during airline visits, both virtual and in person (global travel occasionally required).

Providing AOG support out of hours (24/7) as part of the on-call rota.



Opportunities to progress into more senior roles within PSE, Customer Services and the Safran organization – Previous PSEs have gone on to become Program Managers, Chief Engineers and relocate to other global Safran sites such as Paris and Toronto